What you should know:

For each visitor within TECO Energy's Sites, our Web server automatically recognizes the visitor's domain name. We also collect the e-mail addresses of those who communicate with us via e-mail; aggregate information on what pages visitors access; and information volunteered by the visitor, such as survey information and/or site registrations.

TECO Energy also collects country or region from which you access the Sites, your IP address, language, interests and user flow; TECO Energy also collects certain information about the device from which you access the Sites, including operating system version, browser version, and screen resolution.

How We Use the Information We Collect

The information we collect is used to improve the content of our Web site, to notify visitors about updates to our site upon their request, and may be used to contact visitors for marketing purposes, and to alert you on updated information and services. We also use the information you voluntarily provide to fulfill your request, help you quickly find and/or receive information about TECO Energy, Inc. or one of its affiliated companies, provide more complete service and answer your questions. We share customer-specific information with other organizations for TECO Energy's legitimate business purposes, but we do not rent or sell your information to other organizations. We may also share your personal information with TECO Energy's services providers who use that information to conduct business on behalf of TECO Energy. Persons who supply us with their telephone numbers online may receive telephone contact from us or our service providers for a variety of legitimate business purposes, including with information regarding orders or requests such persons have placed online.

Security

All communications that occur on TECO Energy's Web sites carry no reasonable expectation of privacy and are the property of TECO Energy. At any time and for any lawful purpose, TECO Energy may monitor, intercept, record, and search any communications or data transiting or stored on TECO Energy Web sites. At TECO Energy's sole discretion, TECO Energy may disclose pertinent information to the U.S. Government and its authorized representatives to protect the security of critical infrastructure and key resources, ensure information security, or to comply with any applicable law, regulation, legal process, or enforceable governmental request.

Given the nature of the Internet and the fact that no security system is perfect, TECO Energy cannot promise that the information you provide will never be obtained by unauthorized persons. TECO Energy does, however, utilize industry-standard practices to protect your personally identifiable information from loss, misuse, alteration and destruction. Such measures include using firewalls and security layers to protect certain sensitive transmissions of information. In some areas of our Web site, we require a user ID and password for you to access certain information. TECO Energy will not disclose such passwords to third parties; however, you are responsible for maintaining the privacy and security of your password.

Children's Privacy Policy

This site contains energy-related facts and information that could be of educational interest to children. TECO Energy does not gather personal information online from or about children. We encourage all children to seek consent of their parents or guardian before providing any information, in any form, about themselves or their household to anyone on the Internet.

A Special Note for Parents on Children's Privacy Policy

TECO Energy closely scrutinizes its marketing and public information efforts, including this site, to conform to the guidelines put forth by the Children's Advertising Review Unit and the Children's Online Privacy Protection Act of 1998. We encourage you to monitor your children's online time. We further ask that you help us protect their privacy by instructing them never to provide personal information on any Web site without your permission.

Changes to Our Privacy Policy

TECO Energy reserves the right to change this privacy policy at any time. If we decide to change our policy regarding privacy, we will post the revised privacy policy on our site. You may want to visit this site periodically to review the current privacy policy. Use of our site after the posting of a revised privacy policy constitutes your agreement with the revised policy. This privacy policy is not intended to and does not create any contractual or legal rights in or on behalf of any party.

How to Contact Us:

Our postal address is:
P.O. Box 111
Tampa, FL 33601-0111

We can be reached via email.